Return & Exchange Policy

At HYSS Jewelry, we want you to feel confident when shopping with us. If your purchase isn’t quite right, we offer a 30-day return and exchange policy.

If you are not satisfied with your purchase for any reason, you may request a return or exchange within 30 days from the date your order was delivered, provided that the item meets all of the conditions outlined below.

  1. Return & Exchange Eligibility

To be eligible for a return or exchange:

  1. You must contact HYSS Jewelry Customer Service and receive return authorization before sending any item back. Unauthorized returns may not be accepted or processed.
  2. The return or exchange request must be submitted within 30 days of the delivery date.
  3. Items must be returned in their original, unused and unworn condition, with no scratches, damage, stains, deformation, or other signs of use.
  4. Jewelry must not have been resized, modified, engraved, repaired, or otherwise altered after delivery.
  5. All original packaging, jewelry tags, certificates, accessories, and promotional gifts included with the order should be returned together with the item.
  6. Customers must use a trackable shipping method when returning an item. HYSS Jewelry is not responsible for returns that are lost or damaged during transit when no valid tracking information is available.
  7. Please do not send your return to the address shown on the original package. We will provide the correct return address after your return request has been approved.
  1. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, refund, or exchange:

  1. Final Sale items or products clearly marked as non-returnable.
  2. Personalized or customized jewelry, including items with custom engraving, names, dates, photos, or other personalized details.
  3. Jewelry made or modified according to the customer's specific customization requirements, including certain custom sizes, materials, stones, or designs.
  4. Items that have been worn, damaged, scratched, resized, altered, repaired, or modified after delivery.
  5. Items missing the original jewelry tag, packaging, certificate, or other required accessories.
  6. Items returned after the 30-day return period.
  7. Items that were previously provided as a replacement or exchange are not eligible for another return or exchange unless the item has a confirmed manufacturing defect.
  1. Promotional Gifts

If your order included a free promotional gift, the gift must be returned together with the eligible item.

If the promotional gift is not returned, HYSS Jewelry reserves the right to deduct the retail value of the promotional gift from the refund amount.

  1. Return Shipping

Unless the return is due to an error on the part of HYSS Jewelry or a confirmed product defect, the customer is responsible for the return shipping cost.

We recommend using a shipping service that provides tracking and insurance, as HYSS Jewelry cannot be responsible for items lost or damaged during return transit.

  1. Wrong, Damaged or Defective Items

We carefully inspect our jewelry before shipment. However, if you receive:

  • The wrong item;
  • A damaged item;
  • A defective item; or
  • An item with an incorrect customization or engraving,

please contact us at service@hyssjewelry.com as soon as possible.

For damaged or defective items, please provide clear photos or videos showing the issue so that our team can investigate and assist you with an appropriate solution.

We strongly recommend contacting us within 48 hours of delivery for any shipping damage or product defect.

If the issue is confirmed to be caused by HYSS Jewelry, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, repair, or refund.

  1. Refunds

Once your returned item is received, HYSS Jewelry will inspect the item to confirm that it meets our return conditions.

Approved returns will generally be processed within 5 business days after the returned package is received and inspected.

Once your refund has been approved, the refund will be issued to your original payment method, unless otherwise agreed with HYSS Jewelry.

Please note:

  • Original shipping charges are generally non-refundable, unless the return is caused by an error on our part or a confirmed product defect.
  • Return shipping costs are generally the customer's responsibility unless otherwise stated.
  • If an item does not meet our return requirements, we reserve the right to refuse the refund or return the item to the customer at the customer's expense.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

  1. Exchanges

If you would like to exchange an eligible item for another product, please contact service@hyssjewelry.com within 30 days of delivery.

The original item must meet all return and exchange conditions before an exchange can be approved.

If the replacement item has a higher price, you may be required to pay the price difference. If the replacement item has a lower price, the difference may be refunded or issued as store credit at HYSS Jewelry's discretion.

Customized or personalized items are generally not eligible for exchange.

  1. Return & Exchange Process

Step 1: Contact Us

Contact HYSS Jewelry Customer Service at:

service@hyssjewelry.com

Please provide your:

  • Order number
  • Full name
  • Email address used for the order
  • Reason for the return or exchange
  • Photos or videos, if applicable

Step 2: Receive Return Authorization

Our customer service team will review your request and provide further instructions if your return or exchange is eligible.

Please do not ship the item before receiving authorization from HYSS Jewelry.

Step 3: Pack & Ship

After your return has been approved, securely package the jewelry with its original packaging, tags, certificates, and accessories.

Ship the package using a trackable shipping service and keep your shipping receipt and tracking information until your return has been fully processed.

Step 4: Inspection & Resolution

Once we receive your package, our team will inspect the returned item.

If the item meets the applicable return conditions, we will process your approved refund or exchange.

  1. Important Notice

HYSS Jewelry reserves the right to refuse returns or exchanges that do not comply with this policy.

We also reserve the right to update or modify this Return & Exchange Policy when necessary. Any changes will be posted on this page.

If you have any questions regarding a return or exchange, please contact us at:

Email: service@hyssjewelry.com

We are always happy to assist you.